We're seeking an Implementation Manager who will have the opportunity to manage our customers' journey with the HR Acuity suite of solutions. HR Acuity, the only technology platform specifically built for employee relations and investigations management, and is focused on providing a top tier implementation experience for our enterprise clients.

As an Implementation Manager on our Professional services team, you will be responsible for leading our clients through the implementation and adoption of the HR Acuity suite of solutions. Based on the Statement of Work (SOW), you will manage the entire client engagement from kick-off to adoption. The ideal candidate is well versed in HR SaaS technology, experienced managing multiple implementations, and detailed oriented to ensure effective change management within an organization. The Implementation Manager is well versed in interacting with and presenting to senior leadership within a business, including C-level executives, human resources professionals, legal and IT teams.

• Implement: Spearhead the client implementation process, including kick-off, workshops, configurations, integrations, adoption, and training.
• Project Management: Manage multiple projects, ensuring seamless communication and adherence to timelines.
• Communication: Maintain consistent communication with leadership, project teams, and clients.
• Relationship Management: Lead the implementation lifecycle, fostering robust relationships with key HR Acuity clients and ensuring their organizational needs are met with excellence.
• Creative Planning: Develop structured project plans to expedite clients’ time to value and establish trust.
• Make an Impact: Mentor clients on businessness process optimization and change management, ensuring successful adoption of our solutions.
• Cross-Collaboration: Collaborate across the organization to address client concerns and meet project deadlines.

Experience

• At least 5 years of software implementation experience, experience implementing HR SaaS is a plus.
• Change Catalyst: Proven ability to drive organizational change and enhance internal/external processes.
• Effective Communicator: Demonstrated track-record of exceptional communication across all levels and functions of an organization.

Skills

• Autonomous Worker: Self-starter with the ability to work independently.
• Strong Communication Skills: Exceptional oral and written communication, including facilitating training and leading executive meetings.
• Organizational Proficiency: Strong organizational, prioritization, and analytical abilities.
• Adaptability: Quick learner, ready to master new systems and processes.
• Collaborative Influence: Able to work effectively across various organizational levels.
• Client Satisfaction Champion: Track record of enhancing client satisfaction through engagement and communication.
• Agile Project Manager: Capable of managing multiple enterprise-level clients in dynamic environments.
• Cross-Functional Collaboration: Experienced in working with engineering, product, and customer support teams.

Compensation: The pay range for this position is expected to be between $85,000 and $125,000/year; however, base pay offered may vary depending on multiple individualized, non-discriminatory factors, including market location, job-related knowledge, skills, and experience. Additionally, full-time employees are eligible to participate in our comprehensive benefits program, including health and wellness benefits, 401(k) retirement plan, life and disability insurance coverages, and other benefits the Company may offer from time to time.

Benefits:

• Stay healthy and happy with our comprehensive medical, dental and vision plans.
  • You can also choose from FSA or HSA options to suit your needs.
• Save for your future with our 401K plan that matches your contributions.
• Enjoy paid leave for various life events, such as sickness, disability, or parenthood.
• Own a piece of the company with our #Allin Shares Program.

Perks:

• Take a break from work with our unlimited PTO policy to refresh and recharge.
• Company paid holidays, birthday day off, closed 4th of July week and December holiday week, half day summer Fridays* and half day first Fridays*, and 8 hours of volunteer time.
• Own a piece of the company with our #Allin Shares Program.
• Earn extra cash by referring qualified candidates to join our team.
• Access professional and personal support through our employee assistance program.
• Work from anywhere with our remote work environment that fosters collaboration and creativity. *
• Join a fun and energetic team that values your suggestions and new ideas.
• Receive a competitive salary and meaningful opportunities for growth.

Learning and Development

• Onboarding: Learn the basics of your role, the company culture, and the expectations from your manager and team. Get familiar with the tools, systems, and processes that you will use in your daily work. Receive feedback and guidance from your mentor and peers.
• Manager training: Develop the skills and competencies to lead, motivate, and empower your team. Learn how to communicate effectively, delegate tasks, set goals, provide feedback, and resolve conflicts. Enhance your emotional intelligence, coaching, and mentoring abilities.
• Leadership training: Grow your leadership potential and influence within the organization. Learn how to inspire and align others with the company vision, mission, and values. Strengthen your strategic thinking, decision making, and problem-solving skills. Expand your network and collaboration with other leaders across functions and levels.
• Industry training: Stay updated on the latest trends, best practices, and innovations in the Employee Relations industry. Gain insights from experts and thought leaders in the field. Apply your learning to improve your performance, quality, and efficiency.

* Based upon business needs